Terms & Conditions

The Mina Hotels Rewards Programme ("Programme") is a guest loyalty programme operated by Mina Hotels ("Mina Hotels", "we", "our", or "us") for eligible guests staying at participating Mina Hotels properties.

Membership in the Programme allows members to earn points and qualifying stay credits for eligible stays and redeem rewards subject to these Terms & Conditions.

By enrolling in the Programme, members agree to comply with these Terms & Conditions.

• Membership is open to individuals aged 18 years and above.
• Membership is free of charge.
• Only one membership account may be maintained per individual.
• Membership accounts, points, rewards, and benefits are personal to the registered member and are non-transferable except where expressly permitted under these Terms.
• Mina Hotels reserves the right to refuse, suspend, or terminate membership where fraudulent, abusive, or inappropriate activity is suspected.

Guests may enrol:

• Online via the Mina Hotels website;
• At participating hotel reception desks; or
• Through authorised Mina Hotels digital channels.

Members must provide accurate personal information during registration and are responsible for maintaining updated contact details.

Members earn points based on the room category booked and paid for during eligible stays.

Eligible stays include:

• Direct bookings made through Mina Hotels official website;
• Walk-in bookings paid directly to Mina Hotels; and
• Reservations made through approved Mina Hotels booking channels.

Non-eligible stays include:

• Complimentary stays;
• Staff, employee, or heavily discounted industry rates;
• Third-party wholesale bookings unless otherwise approved; and
• Group bookings where individual room payment is not made by the member.

Only one member may earn points per room. Members must provide their membership number during booking or at check-in to receive points.

Free night redemption is based on the room category selected and the corresponding reward tier.

• Reward stays are subject to room availability at the time of booking.
• Mina Hotels does not guarantee availability for reward nights during peak demand periods, public holidays, special event dates, or fully booked periods.
• Reward bookings must be made directly through Mina Hotels reservations channels.
• Free night rewards cannot be exchanged for cash, sold, or combined with unauthorised promotions.
• The value of a free night shall be based on the average daily room rate of the qualifying nights accumulated.

• Loyalty benefits and reward redemptions are intended solely for the personal use of the registered member.
• The member whose account is used for redemption must be included on the reservation and personally check in and occupy the room.
• Government-issued identification may be required at check-in to verify membership ownership.
• Members may not redeem points or free nights for resale, commercial use, or unauthorised third-party bookings.
• Mina Hotels reserves the right to deny benefits where fraudulent or abusive redemption activity is suspected.

Members may make paid reservations for family members or guests. Loyalty points will only be awarded if the registered member personally stays in the room.

Limited gifted reward bookings may be permitted at Mina Hotels' discretion, subject to advance guest registration, identity verification, and annual gifting limits.

• Points are non-transferable except as approved by Mina Hotels.
• Approved transfers may only occur between immediate family members, or between verified accounts approved by Mina Hotels management.
• Mina Hotels reserves the right to limit transfer frequency, charge administrative fees, or decline suspicious transfers.
• Buying, selling, bartering, or trading points is strictly prohibited.

Points shall expire after eighteen (18) consecutive months of account inactivity. Account activity includes:

• Eligible stays;
• Point earning;
• Reward redemption; or
• Qualifying promotional participation.

Expired points shall not be reinstated except at Mina Hotels' sole discretion.

Mina Hotels may introduce tiered membership levels. Higher tiers earn bonus points on eligible stays:

Benefits may include early check-in, late check-out, room upgrades, priority reservations, dining discounts, and exclusive member offers. Qualification criteria may be amended periodically.

• Reward bookings are subject to the hotel's standard cancellation policies.
• Failure to check in for a confirmed reward booking may result in forfeiture of points, cancellation of reward certificates, or applicable no-show charges.
• Mina Hotels reserves the right to limit reward inventory during high occupancy periods.

The following activities are prohibited:

• Creation of duplicate accounts;
• False identity usage;
• Resale of rewards;
• Commercial exploitation of membership benefits; and
• Manipulation of points accumulation systems.

Mina Hotels may suspend or terminate accounts involved in suspected abuse. In cases of fraud, Mina Hotels may cancel accumulated points, void reward bookings, and refuse future participation.

Mina Hotels reserves the right to modify Programme rules, change point earning structures, adjust redemption requirements, or terminate the Programme at any time. Reasonable notice shall be provided where practicable.

Personal information collected through the Programme shall be handled in accordance with Mina Hotels' Privacy Policy. Members consent to receiving Programme updates, promotional offers, and membership communications. Members may opt out of marketing communications at any time.

• Participation in the Programme constitutes acceptance of these Terms & Conditions.
• All interpretations of Programme rules shall be at the sole discretion of Mina Hotels.
• These Terms shall be governed by the laws of the Federal Republic of Nigeria.
• Any disputes arising under the Programme shall be subject to the jurisdiction of Nigerian courts.